We take the health and wellbeing of our guests, homeowners and staff very seriously. We’re monitoring the effects of the coronavirus (COVID-19) pandemic and wanted to share some important updates.
Latest as of 3.26.2020
-As of March 26, we are moving or canceling all reservations arriving through May 8, 2020. If you are a guest with questions about your reservation, please call 336-246-9216.
-As of March 26, we are not accepting new reservations with an arrival date between now and May 8, 2020.
-Reservations arriving after May 8th are currently subject to regular cancellation policies.
We're experiencing extremely high call/email volume at this time - we are working as quickly as possible to respond to each, thank you for your patience. Guests who were set to arrive within the next two weeks will be attended to first.
Keeping our cabins clean has always been a top priority. In light of COVID-19, we have implemented an enhanced cleaning process to help prevent the spread of the virus:
• We use cleaning products with disinfectant and our staff is paying extra attention to surfaces such as light switches, doorknobs and remote controls.
• All of the bedding, towels and other linens are washed in hot water.
• Our cleaning staff follows recommended hygiene practices, including regular and thorough hand-washing and use of hand sanitizers.
We continue to monitor the impact of the coronavirus on the High Country. Please check the CDC guidelines for the latest health and safety recommendations and call us at 336-246-9216 with any questions.